Shipping & returns

Shipping

a) Spain and Portugal

Shipping to mainland Spain costs 3,90 (24/48 hours).

Balearic Islands have a cost of 5,50 euros (24/48 hours).

Canary Islands 12,95 euros.

Portugal has shipping costs of 9,95 euros (24/48 hours.)

b) Europe

Shipping to France, Germany, Italy, the Netherlands, Luxembourg and Austria will cost 9,95 euros.

Cash-on-delivery shipping has an additional cost of 2,50 euros for the service.

Shipping conditions

The items purchased from Marpen Slippers are shipped by the courier company GLS. Delivery times may vary for shipments made during sale or promotional periods, as well as to areas that involve customs processing.

The order will be deemed to have been correctly delivered once its receipt is signed for at the agreed delivery address.

In order to avoid delivery incidents (such as incorrect addresses, no one being available at the address, etc.), it is essential to complete the purchase form correctly, and we recommend providing a contact phone number in the relevant field. You can also check the status of your order through our chat app, our phone number or via the email address pedidos@marpenslippers.com

Returns

MarpenSlippers accepts product returns within 30 days of receipt. The refund will be issued within 14 days of being notified of the withdrawal, after first verifying that the product has arrived at our warehouse in good condition. The customer is only responsible for the shipping costs, and the amount shown for the product on the purchase date will be refunded.

SPECIAL CHRISTMAS GIFTS: Orders placed between 25 November and 14 December will have an extended return period, which can be exercised until 15 January, so that Christmas gift purchases can be brought forward and returns can be made once these dates have passed.

Marpen Slippers accepts product returns. The customer is responsible for the shipping costs, and the amount shown for the product on the purchase date will be refunded.

IMPORTANT: If the customer has benefited from a bulk-purchase offer, such as a discount on the amount or free shipping, by purchasing two or more products in the same order, and returns one of these products, the applied promotion will be deducted from the amount to be refunded, if returning that product means the conditions to qualify for this promotion are no longer met.

The justified reasons for which a product may be returned, within the indicated return period, would be the following:

a) Due to manufacturing defects or shipping errors

Marpen Slippers supplies all products with a warranty against any manufacturing defect, subject at all times to the particular conditions it establishes, and it will be void in cases where:

• the defect or fault is the result of improper use or handling of the product.

• the defective product is returned without its original packaging.

• the product is not accompanied by a copy of the delivery note or the invoice.

b) Due to an error in delivering a model not requested in the order.

In the event that Marpen Slippers has shipped a product different from the one requested in the order, the customer may request its return or replacement with the correct product.

If, upon receiving the product, the customer notices that the product has a manufacturing defect or does not correspond to the requested product, they may request the exchange within 48 hours of receipt.

If the manufacturing defect becomes apparent after more than 48 hours, the company may choose to exchange or repair the product.

Return Process:

To return warranty materials to APM FOOTWEAR TRADING SL, the customer must first request an exchange note from our exchanges department at the email info@mapenslippers.com

This exchange note will be sent to them by email and must be included together with the product to be returned.

No returned material will be accepted that is not identified with its exchange note, or whose assigned exchange number does not match what is stated in the request. Nor will returns be accepted of used or incomplete material, or material that is not in perfect condition and in its original packaging.

The issuing of an exchange note does not mean the definitive acceptance of the material exchange. Marpen Slippers reserves definitive acceptance until after inspecting the returned product.

The customer must send the defective warranty materials carriage paid to Marpen Slippers, which will send the replacement materials to the customer also carriage paid. If the exchange is accepted, the customer will be sent a voucher for the amount of the shipping costs paid to make the return, which they may use on their next purchase. The cost of the shipping paid by the customer will be refunded in a discount voucher that they may use on their future purchases.

If the exchange is not definitively accepted by Marpen Slippers after examining it, the customer must pay the shipping and return costs.

Exchanges

If the product does not satisfy the customer due to size or other reasons, the customer may request the exchange of the product within 48 hours of receipt.

To return materials, the customer must first request an exchange note from our exchanges department at the email info@marpenslippers.com

This exchange note will be sent to them by post and must be included together with the product to be exchanged.

No returned material will be accepted that is not identified with its exchange note, or whose assigned exchange number does not match what is stated in the request. Nor will returns be accepted of used or incomplete material, or material that is not in perfect condition and in its original packaging.

The issuing of an exchange note does not mean the definitive acceptance of the material exchange. Marpen Slippers reserves definitive acceptance until after inspecting the returned product.

Shipping to Marpen Slippers for exchange or return of a product will be carriage paid by the customer.