Terms & conditions

Terms and conditions

These General Terms and Conditions of Sale constitute a legally binding contract between you and APM FOOTWEAR TRADING S.L regarding the purchase of products or services offered on this website, so it is important that you read them carefully.

The system establishes the obligation to accept these terms before making payment for the purchase, so that if they are not accepted the purchase and processing of the order cannot be carried out.

Company name: APM FOOTWEAR TRADING S.L

Tax identification number: B - 53373668

Registered office: C/ FÉLIX RODRÍGUEZ DE LA FUENTE, 6 ELCHE PARQUE EMPRESARIAL 03203 TORRELLANO - ELCHE (ALICANTE) ESPAÑA

Email: Info@marpenslippers.com Phone: +34 965 680 368

1) Orders.

Cancellation of orders. APM FOOTWEAR TRADING S.L reserves the right to automatically cancel any order before its delivery, with prior refund of the amount paid, when for any reason delivery is not possible.

Delivery address. The goods will be delivered to the address that the buyer designates for this purpose and that has previously been communicated to APM FOOTWEAR TRADING S.L

Delivery delays. APM FOOTWEAR TRADING S.L will not be responsible for delays in deliveries due to force majeure and/or other causes beyond its control.

2) Prices.

The prices published in the price lists include VAT and may be changed without prior notice. Any type of promotion will be expressed in prices including VAT (unless explicitly stated otherwise).

3) Payment method.

1) CARD.

2) PAY PAL

4) Shipping costs.

Shipping costs.

Shipping costs are not included in the price. When placing the order, the details of the shipping costs to be paid for its processing will appear. Include shipping costs table.

Shipping will be free on purchases over 60 euros.

Several deliveries to the same address on the same day. Deliveries of different orders dispatched on the same day, to be delivered to the same address, will incur only one shipping charge.

5) Delivery incidents.

If the customer detects damage in the delivery of the goods or the absence of any package, it is essential that this fact be recorded on the carrier's delivery note, reporting the incident by email to the address info@marpenslippers.com of our Warehouse and Transport Incidents department, within a maximum of 24 hours. Otherwise, APM FOOTWEAR TRADING S.L may not take responsibility for the damaged goods or the packages not received by the customer.

6) Discounts and promotions.

Discounts and promotions are not cumulative and will have an expiry date of which the customer will be informed on the website; they will be deducted from the price excluding VAT and shipping costs not included.

7) Exchanges due to manufacturing defects or shipping errors.

APM FOOTWEAR TRADING S.L supplies all products with a warranty against any manufacturing defect, always subject to the particular conditions established by it, and it will be invalid in cases where:

• The defect or fault is the result of improper use or treatment of the product.

• The defective product is returned without its original packaging.

• The product is not accompanied by a copy of the delivery note or the invoice.

If upon receiving the product the customer notices that it has a manufacturing defect or does not correspond to the product ordered, they may request an exchange within 48 hours of receipt.

If the manufacturing defect becomes apparent after more than 48 hours, the company may choose to exchange or repair the product.

To return materials under warranty to APM FOOTWEAR TRADING S.L the customer must first request an exchange delivery note from our Exchanges Department at the email address info@mapenslippers.com

This exchange delivery note will be sent to them by email and must be included together with the product to be returned.

No returned material will be accepted that is not identified with its Exchange Delivery Note or whose assigned exchange number does not match what is indicated in the request. Nor will returns be accepted of used, incomplete material, or material that is not in perfect condition and in its original packaging.

The issuance of an Exchange Delivery Note does not mean the final acceptance of the material exchange. APM FOOTWEAR TRADING S.L reserves final acceptance after inspecting the returned product.

The customer must send the defective materials under warranty carriage paid to APM FOOTWEAR TRADING S.L which will send the replaced materials to the customer, also carriage paid. If the exchange is accepted, the customer will be sent a voucher for the amount of the shipping costs they paid to make the return, which they may use on their next purchase. The cost of the shipping paid by the customer will be refunded as a discount voucher that they may use on their next purchases.

If the exchange is not finally accepted by APM FOOTWEAR TRADING S.L after examination, the customer must pay the shipping and return costs.

8) Returns.

APM FOOTWEAR TRADING S.L accepts product returns. The customer will bear the shipping costs and the amount that the product was marked at on the purchase date will be refunded.

9) Exchanges.

If the product does not satisfy the customer due to size or other reasons, the customer may request an exchange of the product within 48 hours of receipt.

To return materials, the customer must first request an exchange delivery note from our Exchanges Department at the email address info@marpenslippers.com

This exchange delivery note will be sent to them by email and must be included together with the product to be exchanged.

No returned material will be accepted that is not identified with its Exchange Delivery Note or whose assigned exchange number does not match what is indicated in the request. Nor will returns be accepted of used, incomplete material, or material that is not in perfect condition and in its original packaging.

The issuance of an Exchange Delivery Note does not mean the final acceptance of the material exchange. APM FOOTWEAR TRADING S.L reserves final acceptance after inspecting the returned product.

The shipment to APM FOOTWEAR TRADING S.L for the exchange of a product will be made carriage paid by the customer; the return of the product will be carriage paid by the company. The cost of the shipping paid by the customer will be refunded as a discount voucher that they may use on their next purchases.

10) Jurisdiction.

With waiver of any jurisdiction that may correspond to the customer, all disputes that may eventually arise will be submitted to the courts and tribunals of ELCHE.

For any conflicts that may arise in the interpretation of these terms, the parties accept the arbitration of the Junta Arbitral de Consumo de la Comunidad Valenciana.

Junta Arbitral de Consumo de la Comunidad Valenciana.

Ciutat Administrativa 9 d'Octubre.

C/ Castán Tobeñas, 77. Torre 2

46018 Valencia

Tf 96 386 60 00

What is a consumer arbitration system?

It is a quick and simple procedure to resolve disputes, in consumer matters, between parties without the need to go to court.

If the product or service that you, as a consumer or user, have acquired does not meet the due characteristics, or on any other matter for which you wish to make a claim, you should know that the Statute of Consumers and Users of the Comunidad Valenciana has provided, in its article 79, for the establishment of this system for the resolution of claims.

Through this system it is possible to resolve disputes between consumers and businesses or professionals, without the need to go to the ordinary courts of justice.

IMPORTANT:

For a consumer conflict to be resolved through arbitration, the company being claimed against must be a member of the arbitration system, that is, it must have expressly communicated to the Consumer Arbitration Board its decision to submit its conflicts to arbitration.

However, please note that, even if the company is a member, it may be so for all conflicts that arise between the parties or only for some, that is, with a limited offer.

But it could also be the case that the company, despite not being a member, accepts arbitration for a specific case.

Procedures for companies

For companies and professionals, membership of this system is a guarantee of quality and good service offered to the consumer, since their customers have the assurance that any difference that arises between them will be resolved through the consumer arbitration route.

Membership is free, and with it the company receives an Official Mark that it can use both in its establishments and on any other medium or document (advertising, delivery notes, invoices, etc.).

Membership can be done online or in person. In the latter case, the membership commitment form must be submitted at the headquarters of the Junta Arbitral de Consumo de la Comunidad Valenciana located at the following address:

Castán Tobeñas, 77, Ciudad Administrativa 9 de Octubre- Torre II Valencia

The form must be accompanied by the following documents:

- In the case of a legal entity, a copy of the deed of incorporation, of the representative's power of attorney and of the registration in the I.A.E
- In the case of an individual, a copy of the registration in the Tax on Economic Activities (Impuesto de Actividades Económicas).

You can complete the procedure online or download the membership commitment at any of the following links:

Membership Commitment Professionals

Membership Commitment Companies